Are you dealing with multiple offers in your market?  Next week, I am doing two webinars for The Council of Residential Specialists (CRS) on how to succeed when you are working with multiple offers.  The first one is January 12, from the perspective of representing buyers in bidding wars.  The other is January 14th, discussing what to do when you represent sellers.  There is a video that CRS is sending out with more  information at ht.ly/WBQtt . If you are interested, you can register at http://tinyurl.com/znx88pj.